Read the following passage and mark the letter A, B, C, or D to
indicate the correct answer to each of the questions.
There is
always conflict between people because we have different needs and wants. For
example, you may want to see an action movie but your significant other wants
to see a comedy or you may prefer eating at a Mexican restaurant while your
spouse wants Chinese. However, you have known each other well for years and
will work it out.
In the
workplace, there is always conflict as well but it's usually more difficult to
resolve than with personal relationships. There are differences between
workers, between workers and supervisors, between departments, between
companies, between companies and their customers, between companies and their
governing bodies and on it goes. These relationships are usually not as deep or
trusting as personal ones making resolving disputes more difficult and
challenging.
Interestingly,
most workplace conflict is totally unnecessary because they are usually the
result of simple misunderstandings, miscommunications or small differences that
could be easily resolved if the parties
truly knew each other's motivations. Unfortunately, at work there is rarely the
opportunity to develop deep personal relationships and when you add the
complexity of cross-cultural differences and the gulf can seem insurmountable. Culture brings unique
perspectives on deadlines, conflict resolution, speaking one's mind, working as
a team and much more.
However, with
a little training and education people will recognize that they have a lot more
in common than they have differences. When cross-cultural conflict is resolved
and employees with diverse backgrounds and skills start to work together, the
potential and promise of diversity in the workplace can be fully realized.
1. It is stated in paragraph 1
that people come into conflict with each other because of their difference in ____.
A. favorite
movies
B. favorite
foods
C. needs and wants
D. insights
and ideas
Câu đầu tiên của đoạn 1 (There is always
Conflict between people because we have different needs and wants.)
2. Which of the following is NOT
mentioned as a cause of conflict at workplaces?
A. simple
misunderstandings
B. small
differences
C. miscommunications
D. deep personal relationships
Thông tin ở đoạn 2 (Interestingly, most
workplace conflict is totally unnecessary because they are usually the result
of simple misunderstandings, miscommunications or small differences that could
be easily resolved if the parties truly knew each other's motivations.)
3. The word "parties" in the passage most
probably refers to ____.
A. bosses
B. managers
C. employees
D. colleagues
Suy từ thông tin liên quan tới những người
cùng ở một nơi làm việc (Interestingly, most workplace conflict is totally
unnecessary because they are usually the result of simple misunderstandings,
miscommunications or small differences that could be easily resolved if the parties
truly knew each other's motivations.)
4. The word "insurmountable" in the passage
mostly means ____.
A. too much to
be calculated
B. too great to be overcome
C. too big to
be measured
D. too many to
be counted
Suy từ tình huống trong ngữ cảnh: tính từ
miêu tả sự mâu thuẫn khác biệt sâu sắc về văn hoá (Unfortunately, at work there is rarely the opportunity to develop
deep personal relationships and when you
add the complexity of crosscultural differences and the gulf can seem insurmountable.)
5. According to the passage,
people can solve their conflict at workplace by ____.
A. training and education
B. realizing
the potential of diversity
C. working
with one another
D. keeping
promise with each other
Câu đầu tiên của đoạn 4 (However, with a little training and education people
will recognize that they have a lot more in common than they have differences.)
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